Direct Energy Chooses Cognera to Provide Comprehensive Billing Services
North America’s Largest Competitive Retailer of Energy Services Selects Cognera to Supply Complex Energy-Billing Services
Calgary, ALBERTA (August 4, 2011) — Cognera Corporation, a leader in complex billing and customer care solutions for the energy retail and utilities industries, announced today that they have been chosen by Direct Energy as a preferred partner to provide new billing and online tools that enhance customer relationships. Cognera now provides end-to-end retail billing, including an online portal and customer care solution for Direct Energy’s industrial and commercial customers across Alberta, Canada. Operating in 45 U.S. States, the District of Columbia and 10 provinces in Canada, Direct Energy is North America’s largest provider of heating & cooling, plumbing and electrical services and a leading energy and energy-related services provider with over eight million residential and commercial customer relationships.
“Cognera is focused on helping competitive retailers like Direct Energy define and execute complex energy retail offerings, increase the transparency of their billing services and meet changing customer needs,” said Rod Neumann, President and CEO of Cognera Corporation. “We are pleased with the successful implementation and integration of our billing solution with Direct Energy’s customer service systems, providing a seamless billing solution and on-line portal for Direct Energy and their Alberta customers.”
“Direct Energy is excited to announce our new partnership with Cognera,” said Nick Henn, Vice President Canadian Operations, Direct Energy Business. “We are now able to offer our customers a billing portal and products that better fit their business. Direct Energy’s customers can access their billing and usage information on-line and can take advantage of several new billing delivery options.”
Visit www.new.cognera.com for more information about Cognera’s complex billing solutions.
About Cognera Corporation
Cognera offers proven, cost-effective billing and customer care solutions enabling Competitive Energy Retailers and Utilities to meet increasing customer demands and industry requirements. The company’s next generation billing and business intelligence solutions manage complex rates and data, improves customer relationships and helps organizations manage Smart Grid requirements quickly and easily, without the large upfront financial investment and associated risk. Cognera’s deep rooted experience in the energy and utilities industry makes them the natural choice when upgrading legacy systems to meet evolving business, regulatory and technology requirements. For more information, visit www.new.cognera.com.